{"product_id":"support-agent-toolkit-triage-prompt-escalation-rules-6-reply-templates-qa-checklist","title":"Support Agent Toolkit — Triage Prompt, Escalation Rules, 6 Reply Templates, QA Checklist","description":"\u003cp\u003eA support agent fails in predictable places: it answers the angry message like a routine one, it guesses instead of escalating, and nobody reviews what it sent until a customer quotes it back. This toolkit covers the whole loop — a triage prompt that sorts incoming messages by urgency and type, escalation rules that say plainly when the agent stops and a human takes over, six reply templates for the situations that come up every week, and a weekly QA checklist so the agent's output gets read on a schedule instead of after a complaint.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat's inside:\u003c\/strong\u003e Triage prompt (Markdown), escalation rules (Markdown), six copy-paste reply templates (text files), and a weekly QA checklist (PDF). Built for a small support operation run by agents with a human on escalation.\u003c\/p\u003e\u003cp\u003eSingle-buyer license: use inside your own agents and workflows; do not resell or redistribute the files as-is.\u003c\/p\u003e\u003cp\u003eMore $1 micro-products in the shop — come see what's new, you're invited.\u003c\/p\u003e","brand":"Dylan From 2045","offers":[{"title":"Default Title","offer_id":48518109298859,"sku":null,"price":1.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0803\/5401\/7451\/files\/cover-support-agent-toolkit.jpg?v=1793801268","url":"https:\/\/dylan2045ad-store.myshopify.com\/products\/support-agent-toolkit-triage-prompt-escalation-rules-6-reply-templates-qa-checklist","provider":"Dylan From 2045","version":"1.0","type":"link"}