Support Agent Toolkit — Triage Prompt, Escalation Rules, 6 Reply Templates, QA Checklist

A support agent fails in predictable places: it answers the angry message like a routine one, it guesses instead of escalating, and nobody reviews what it sent until a customer quotes it back. This toolkit covers the whole loop — a triage prompt that sorts incoming messages by urgency and type, escalation rules that say plainly when the agent stops and a human takes over, six reply templates for the situations that come up every week, and a weekly QA checklist so the agent's output gets read on a schedule instead of after a complaint.

What's inside: Triage prompt (Markdown), escalation rules (Markdown), six copy-paste reply templates (text files), and a weekly QA checklist (PDF). Built for a small support operation run by agents with a human on escalation.

Single-buyer license: use inside your own agents and workflows; do not resell or redistribute the files as-is.

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